Help
Support
Last updated October 9, 2026
Something not working, or a question about your data? Email support@gutcalm.si and we'll get back to you, usually within two working days.
We can't give medical advice by email. If you have red-flag symptoms — blood in your stool, unexplained weight loss, symptoms that wake you at night, fever or persistent vomiting — please see a doctor promptly, or call your local emergency number.
Do I need an account?
No. Symptom tracking, the food diary, the toolkit and lessons work without one, and your data stays on your device. An account adds sync across devices, Sage, and meal-photo analysis.
I signed in on a new device and don't see my data
Give it a moment, or open your account and tap Sync now. Make sure you used the same sign-in option as before — Apple, Google and Microsoft create separate accounts, and Apple's “Hide my email” gives a different address.
Why did my data disappear when I signed out?
Signing out removes your health data from that device, so nobody else using it can see it. It's still in your account — sign in again to bring it back.
How do I back up or move my data?
Open your account page and choose Export a backup. You can import that file on any device.
How do I delete my account?
On your account page, choose Delete account. Everything synced to it is deleted right away. If you can't sign in, email us from the address on your account.
Sage says I've reached today's limit
To keep the service available for everyone, Sage and meal analysis have a daily allowance. It resets at midnight UTC; tracking keeps working in the meantime.